IMPORTANT NOTICE
Each product at https://www.kleia.art is UNIQUE which means it is made only once, and it is NOT available on backorder. Please allow up to 2 week for your order to be dispatched. If you need an item by a specific date, please let us know >> [email protected]
Order Turnaround
Orders going to Croatian addresses are usually delivered within 2-4 days from the day of dispatch, but international orders can take up to several weeks to be delivered.
Delivery times for EU countries are within 3 – 10 working days and within 10-35 working days for the rest of the world after sending (Saturdays, Sundays and holidays excluded).
Delivery
Shipping is charged at cost, as it appears on your order. Shipping costs depend on the total weight of your order and they will be calculated by your request just after adding products to cart, by the website itself.
Delivery costs for domestic orders (Croatia):
• up to 2kg – 5.18 €
• 2kg to 5kg – 5.84 €
• 2kg to 5kg – 6.24 €
Remember, if you are in Rijeka, you can pick your order up in our studio free of charge!
EU1
Austria, Belgium, Denmark, Netherlands, Germany, Slovenia
• up to 1kg – 9.95 €
• 1kg to 2kg – 11.95 €
• 2kg to 5kg – 14.60 €
• 5kg to 10kg – 19.91 €
EU2
Czech Republic, Finland, France, Italy, Luxembourg, Hungary, Poland, Portugal, Romania, Slovakia, Spain, Sweden
• up to 1kg – 11.95 €
• 1kg to 2kg – 15.93 €
• 2kg to 5kg – 21.90 €
• 5kg to 10kg – 30.53 €
EU3
Bulgaria, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta
• up to 1kg – 19.11 €
• 1kg to 2kg – 24.95 €
• 2kg to 5kg – 34.51 €
• 5kg to 10kg – 41.14 €
EUROPA1
Iceland, Switzerland, Great Britain
• up to 1kg – 13.27 €
• 1kg to 2kg – 17.25 €
• 2kg to 5kg – 23.89 €
• 5kg to 10kg – 33.18 €
EUROPA2
Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Montenegro, Gibraltar, Greenland, Guernsey, Kosovo, Liechtenstein, Macedonia, Moldova, Monaco, Norway, Russian Federation, San Marino, Serbia, Turkey, Ukraine, Vatican
• up to 1kg – 19.11 €
• 1kg to 2kg – 24.95 €
• 2kg to 5kg – 34.51 €
• 5kg to 10kg – 41.14 €
North and south America
• up to 1kg – 23.09 €
• 1kg to 2kg – 31.32 €
• 2kg to 5kg – 40.61 €
• 5kg to 10kg – 63.71 €
Rest of the world
that is not stated before
• up to 1kg – 25.22 €
• 1kg to 2kg – 39.82 €
• 2kg to 5kg – 53.09 €
• 5kg to 10kg – 76.98 €
We ship international orders using Croatian National Post (Hrvatska pošta) or GLS depending on size and weight, at our discretion.
Shipping is free of charge for all domestic orders over 50 EUR – Croatia. For EU countries, free delivery applies on all orders over 200 EUR.
You will be required to sign for your package, so please make sure someone will be in to receive it. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. We CANNOT control any delays caused by customs.
Correct Delivery Information
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
Tracking Number
We provide tracking number for all shipments. There is a possibility of short delays, but it does not depend on us. Re-sending of the same shipments are additionally charged.
Duties & Taxes
Please note that if your order is being shipped outside of the CROATIA or the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.
Need Help?
We hope that you find the website easy to use, but please feel free to email us or call us if you have any problems.
Thank you for shopping at Kleia!
